Focus on Outcomes - Not Self-righteousness
Focus on Outcomes – Not Self-righteousness ‘It is not important that you are right, it is important that things turn out right’ I worked for my Dad for as long as I can remember but I was officially on the payroll when I turned 15. In what became our family business, I was immediately the ‘S.O.B.’ – which I preferred to define as ‘son of boss.’ Somehow it seemed appropriate to give direction to employees many times my age but it wasn’t without tensions. Tiremen are not subtle and much of what they said was justified. So I learned many lessons the hard way and one of them became a guiding principle for my public life. I would write up work orders for cars, trucks and on-the-road fleet service with step-by-step instructions. I’d walk the employee through the job and then check on their progress. Not surprisingly an employee who had done this work much longer than I’d been alive would have their own way of getting the job done yet I’d be furious that they hadn’t